Privacy Policy

Introduction

Darwin Technologies, LLC ("Darwin," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web platform, mobile applications, and related services (collectively, the "Services").

This policy applies to all Darwin products and services, including the Darwin web platform (app.usedarwin.io), field sales applications built for our clients (such as Mom Water by Darwin), the Finch email intelligence application, and any other applications or services we operate.

Information We Collect

Information You Provide

• Account registration information (name, email, company)
• Contact form submissions
• Payment and billing information
• Communications with our support team

Information Collected Automatically

• Usage data and analytics
• Device and browser information
• IP address and approximate location data
• Cookies and similar tracking technologies

Business Data

When you connect your business systems to Darwin, we process the data from those systems as necessary to provide our services. This data remains yours, and we act as a data processor on your behalf.

Mobile Application Data

Our mobile applications may request access to certain device features. We only access these features with your explicit permission and only for the purposes described below.

Camera

Our field sales applications use your device camera to capture photos during account visits, such as shelf photos and merchandising displays. Photos are uploaded to our servers to associate with visit records. Camera access is only used when you actively take a photo within the app.

Location

Our field sales applications use your location to verify that you are physically present at a retail account when logging visits. Location data is collected only while the app is in use (not in the background) and is transmitted to our servers as part of visit records.

Photo Library

Our applications may request access to your photo library so you can attach existing images, such as screenshots when sending feedback. We do not access or scan your photo library beyond the specific images you select.

Secure Storage

Authentication tokens are stored securely using the iOS Keychain. We do not store passwords or credentials on your device. Tokens are encrypted by the operating system and are not accessible to other applications.

Data NOT Collected by Mobile Applications

• We do not access your contacts or address book
• We do not access your calendar
• We do not collect background location data
• We do not use device microphone or audio recording
• We do not use device advertising identifiers for tracking

How We Use Your Information

• To provide and maintain our Services
• To process transactions and send related information
• To respond to your inquiries and provide customer support
• To send promotional communications (with your consent)
• To improve our platform and develop new features
• To detect and prevent fraud or abuse
• To comply with legal obligations

We do not sell your personal information or use it for third-party advertising purposes.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our platform
• Professional advisors (lawyers, accountants, auditors)
• Law enforcement when required by law or to protect our rights
• Business partners with your consent or as part of a merger or acquisition

Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Secure token storage using platform-native keychains
• Regular security audits and penetration testing
• Access controls and employee training
• Private AI infrastructure (no user data used for model training)

Third-Party Services

Our Services may integrate with or rely on the following third-party services:

• Cloud hosting providers for infrastructure
• Anthropic Claude API for AI-powered features (Anthropic does not train on API data)
• OAuth providers (Google, Microsoft) for authentication
• Vercel for web hosting
• Apple for mobile app distribution and TestFlight

Each third-party service is governed by its own privacy policy. We encourage you to review their policies.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where applicable

To exercise any of these rights, contact us at support@usedarwin.io.

Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this policy. When you close your account, we will delete or anonymize your data within 90 days, unless retention is required by law. OAuth tokens are deleted immediately upon disconnecting a linked account. Mobile app data stored on your device is removed when you uninstall the application.

Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Services. Continued use after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Darwin Technologies, LLC
Email: privacy@darwin-tech.ai
Web: darwin-tech.ai